disclaimer

 

Introduction

By using the Harvested prep website you agree to all the terms and conditions listed below. Use of this website includes placing orders or any other service Harvested prep may offer.

We have highlighted any information or clauses which we felt may be important to you in bold. Please take special care when reading these! No employee, sales agent or affiliation to Harvested prep has the authority to over-rule or change any of the Terms and Conditions.

Registration

Signing up to this service means you not only agree to the Terms and Conditions, but also that you agree to providing the following information to us, which will be used for the service delivery of our products to you.

  • Your address, including the postal code of the billing address associated with the credit card

  • Your home telephone number, and an additional contact number

  • Your email address. So we can send important information like a confirmation of order email, and any changes to our delivery procedure.

You will receive notifications confirming your orders placed, please take time to double check these and contact us if anything is incorrect.

Product Prices & Availability

The product price quoted on the website at the time of placing your order shall be the price charged to your credit card. Excluding any inadvertent technical errors or glitches, we will honour any prices as published at the time of placing your order.

We have the right to change the price of any product at any time, please check before placing an order.

It doesn’t happen often, but sometimes we may need to substitute some of the meals in a pack or order due to menu changes, but we’ll ensure they are still from same range.

Placement of Order

Any order placed by you from this website is an offer by you to purchase a particular product or service for the stated price (including delivery and other charges) specified in this website at the time you place your order.

Acceptance of Order

We reserve the right to accept or reject your offer for any reason, such as the unavailability of any product or service, an error in the price of the product or service or an error in your order. As there may be reasons why we cannot fulfill your order, your contract with us will only come into existence when we advise you that we have accepted your order and receipt of your payment has been confirmed.

 

Pricing

Prices of goods and services and delivery and other charges displayed on our website are current at the time of display. These prices are subject to variation without notice. All transactions are in U.S. Dollars.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Deliveries

Harvested prep follows a unique, free delivery route system and although we try to accommodate special delivery requests we may not always be able to. We ask that special instructions must be reasonable eg: knock at a neighbor’s door within walking distance from your address, etc. We are more than willing to follow any reasonable instructions to ensure your order gets to you in the best condition.

Time and day of special deliveries will be agreed upon by you, the customer, and us at Harvested prep, at a time which best suits us both. You can specify a delivery time upon ordering, and we will contact you if this time is unsuitable.

Upon failure to make delivery, the driver will attempt to contact you to make an alternative arrangement. If this fails too, your order will be returned to Harvested prep .

Harvested prep reserves the right to change the time of delivery at any stage, and will not be held liable for any deliveries that are late or are not delivered on the agreed day. In these circumstances we will try our utmost to contact you and inform you of any changes and arrange another delivery, on the contact number you have given.

Dissatisfaction with our product

If you are unhappy with any part of your product or the service that we offer, please contact us directly. If you would like to send any suggestions or comments on any of our meals or your ordering and delivery experience please do so by emailing www.Harvestedprep@gmail.com.

Harvested prep products are fresh. Please inspect your product when you receive it. If you find the product is not up to our quality standards, or the packaging has been damaged during delivery, please contact us within one day of delivery, and we may refund or exchange the item for you. Please keep the product as you received it in your refrigerator so we can inspect it and make improvements in the future. We will not refund or exchange an item if you have eaten it.

It is within Harvested prep's discretion whether we will exchange or refund the item for you, depending on each customers complaint and our ability to rectify it.

Harvested prep has a policy of honesty and openness, and endeavor to give you the best product possible, so we will always try our very best to rectify any problem and take into consideration any suggestions you offer.

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Important Disclaimer  

By using Harvested prep meals, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about any change in your diet.

Harvested prep makes every effort to identify ingredients that may cause allergic reactions for those individuals with food allergies. Because of the number of different meals served throughout each week and month, as well as the number of ingredients used each day, it cannot be guaranteed that every allergen in the food served will be identified and/or labeled. Consumers that are concerned with food allergies need to be aware of this risk. 

It is important to put your Harvested prep meals and perishable items in the refrigerator when you receive them. If you receive deliveries from Harvested prep, you agree to properly and promptly refrigerate all meals until you plan to eat them.  Since all of our food is fresh and preservative-free, it will go bad if not properly cared for.  

All Harvested prep products are to be kept refrigerated until consumed, and freshness cannot be not guaranteed past the 3rd day upon receipt. It is up to the client to maintain freshness once received. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the order or there is no safe place to leave it, we will bring your order back to our kitchen. We cannot guarantee a re-delivery. 

In order to help the delivery process, please provide us with as much information as you can to help us locate your home, business or apartment. We will not be liable if unclear delivery information causes you to miss your order.

Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.

Harvested prep does not warrant that this website, or any attachment to it, is free from computer viruses. Harvested prep has no control over the contents of websites maintained by third parties, which may be accessible through websites maintained by Harvested prep and makes no representation or warranty with respect to such websites or any information on such websites.

To the extent permitted by law, Harvested prep , its employees and agents disclaim liability (including liability by reason of negligence) to any person for any loss, damage, cost or expense incurred or arising as a result of any information, whether by reason of any error, omission, the currency or misrepresentation in the information or for any action taken by any person in reliance upon the information contain within this website or any other website which may be accessed through this website.  You should seek specific professional advice before acting or refraining from acting on the basis of any of the information contained within this website or any other website which may be access through this website.